FAQs
1. What materials are your jewelry made from?
Our fashion jewelry is crafted from high-quality, durable materials such as gold-plated, stainless-steel, sterling silver 925, brass, and various hypoallergenic alloys. We also incorporate cubic zirconia, simulated pearls, and other semi-precious stones to ensure beautiful designs and lasting wear. Specific material details for each item can be found on its product page.
2. Is your jewelry hypoallergenic?
Many of our pieces are designed to be hypoallergenic, especially those made from stainless steel or sterling silver. We strive to use lead-free and nickel-free materials whenever possible. Please refer to the individual product descriptions for specific hypoallergenic claims. If you have severe metal sensitivities, we recommend reviewing the material details carefully or contacting our customer service before purchasing.
3. How do I care for my fashion jewelry to ensure it lasts?
To maintain the beauty and longevity of your jewelry, we recommend the following:
* Avoid direct contact with water, perfumes, lotions, and harsh chemicals.
* Remove jewelry before showering, swimming, or exercising.
* Clean gently with a soft, dry cloth after each wear.
* Store your jewelry in a dry, airtight bag or box, away from direct sunlight and humidity.
* Avoid excessive pulling or rough handling.
4. What is your return/exchange policy?
We want you to be completely satisfied with your purchase! We offer 14 days return or exchange policy from the date of delivery. Items must be returned in their original condition and packaging. Please note that for hygiene reasons, certain items like earrings may be non-returnable if opened or worn. For full details and instructions, please visit our [Returns & Exchanges page].
5. Do you offer international shipping? How much does it cost and how long does it take?
Yes, we proudly ship worldwide! Shipping costs and delivery times vary depending on your location and the chosen shipping method. You can view the exact shipping costs for your order at checkout once you enter your address. Estimated delivery times for international orders typically range from 7-21 business days. Please refer to our Shipping page or contact us for more details.
6. How long will it take to receive my order?
Domestic orders typically arrive within 2-5 business days. If you want it earlier or at certain date please contact our CS. For international orders, please refer to the answer above. You will receive a tracking number via email once your order has shipped, allowing you to monitor its progress.
7. My jewelry arrived damaged/defective. What should I do?
We sincerely apologize if your item arrived in anything less than perfect condition. Please contact our customer service team immediately at any of our social media pages or at +201102995180, providing your order number and a photo of the damaged item. We will gladly arrange for a replacement or a full refund.
8. Do you offer gift packaging or personalized messages?
Yes, we understand our jewelry often makes the perfect gift! During checkout, you will have the option to add premium gift packaging for an additional fee. You can also include a personalized gift message, which we will print and include with your order.
9. How can I contact customer service if I have more questions?
We're here to help! You can reach our friendly customer service team via whatsapp/phone at +201102995180.
10. How can I find out the exact material of a specific product?
The exact materials used for each piece of jewelry are meticulously listed in the "Product Details" or "Description" section on its individual product page. We believe in transparency, so you'll find information regarding metals, plating, stones, and any special finishes there. If you have any further questions after reviewing the product page, feel free to contact us.
11. Do you offer personalization or engraving on your jewelry?
We offer personalization options on select items. If an item can be personalized (e.g., with initials, a date, or a short message), you will see an option to enter your desired text before adding it to your cart. Please note that personalized items are typically final sale and cannot be returned or exchanged unless defective.
12. Can I customize or modify an existing jewelry item (e.g., change chain length, stone color)?
Yes, we offer customization and modification services on many of our items! Options such as adjusting chain length, changing stone colors (where applicable), or making minor design alterations are available for a significant portion of our collection. Please look for the "Customize" or "Modification Options" section on individual product pages, or contact our customer service team at+201102995180 with your specific request. We'd be happy to discuss how we can create the perfect piece for you!
13. What payment methods do you accept?
We accept a wide range of secure payment methods, including major credit cards (Visa, Mastercard), InstaPay, Mobile wallets, Valu, Tru, and other. All transactions are processed securely to protect your personal information.
14. Is my personal information and payment secure on your website?
Absolutely. We prioritize your online security. Our website uses SSL (Secure Socket Layer) encryption technology to protect your personal and payment information during all transactions. We do not store your credit card details on our servers after your purchase is complete.
15. How do I know what ring size or bracelet size to order?
To help you find your perfect fit, we provide a comprehensive "Size Guide" on our website, usually linked from each product page for rings, bracelets, and necklaces. This guide includes tips on how to measure your size at home. For bangles, we often list the inner diameter. If you're still unsure, please reach out to our customer service for assistance.
16. Do you have a physical store where I can see the jewelry in person?
Currently, we operate exclusively as an online brand to bring you the best selection and value. This allows us to offer our unique pieces directly to you, wherever you are. While we don't have a physical store, our detailed product photos and descriptions aim to provide a clear representation of each item.